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Migrate Account

In our ongoing efforts to provide you with a secure, modern cloud-based access control system, VOLO now supports MFA (Multi-Factor Authentication).

When adding MFA to VOLO, we wanted to ensure that the whole operator authentication process was as secure as possible. So, when enabling MFA, you will also be required to migrate your account to a new authentication platform, with increased security measures.

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All new operators will be created on the new platform by default.

This article describes how to perform the initial migration, and the process for configuring MFA can be found here.

tip

You may wish to install an Authenticator App before starting the migration process. It will be required to complete Stage 2, and to enable MFA on your account.

Use this link if you need help setting this up: MFA Authenticator App.

Migrating Account​

This process only takes a few minutes to carry out, and there is no deadline at this time, so it can be done at any convenient time.

The process starts by signing in to VOLO and then either:

  • selecting the Migrate Account and MFA option from the top navigation bar, or

    Migrate Account Top Nav

  • clicking on the Migrate Account and MFA button on the Operator Details page.

    Migrate Account Operator Details

A pop-up window will open to take you through Stage 1 of the account migration process. The email address linked to your account will be displayed in the window.

tip

You can continue with the existing email address or change it to a different one at this stage.

Confirm that the address is correct, and then click on Request Email Verification Code.

Migrate Account 1

caution

Once your account is migrated, you will need to use your email as your username when signing in. We validate your email to ensure that you won't have any difficulties logging in after the migration.

Your existing/old username will not be required after the migration.

You should receive an email with a verification code.

Migrate Account 2

Returning to Volo, enter the verification code from the email, and set a new password.

tip

The password policy on the new platform is stronger than before. The recommended best practice is to use a memorable phrase (with spaces) rather than a single word with special characters.

Migrate Account 3

If all details have been entered correctly, you will proceed to Stage 2 of the migration process MFA.